Introducing Pepper
Pepper is a leading B2B SaaS provider for the hospitality sector allowing customers to manage orders, payments, loyalty and marketing on a single platform. By unifying these functions, and the data generated, Pepper enables hospitality brands to deepen guest relationships, drive revenue and improve operational efficiency.
Launching with its first brand in 2015, Pepper now serves over 120 customers operating 200+ brands across 2,000 sites, with over two million active users on the platform. Customers include some of the UK’s most recognised high street hospitality operators including Young’s, Itsu, Rick Stein, Tortilla and Prezzo, all powered by Pepper.
"We automate feedback requests, send booking reminders and reduce lapsing of guests through automations and by rewarding our loyal and high value guests."
Pepper’s organisational values
What drives us as a team and how we make organisational decisions
Agility
Move fast, adapt to what merchants and the market need without waiting for permission.
Understanding
Know hospitality from the inside; empathy for the operator's day-to-day reality.
Trust
Reliable, proven, does what it says - the foundation partners build on.
Partnership
Co-created with the industry, not sold to it.
Craft
Passion for greatness; The reason people become advocates rather than just users.
Our customers
Customer testimonials
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"Club Prezzo is a bold step forward in how we engage our guests, and Pepper has been the ideal partner to bring it to life. Their hospitality expertise, seamless tech integration, and agile approach made them the clear choice - and their team has been an absolute pleasure to work with throughout."
“Pepper has turned our regulars into our biggest assets — and there’s nothing more important than that.”
“We want to be the best loyalty app in Europe, and we’re confident we have the right partner in Pepper for that.”
"In terms of integration into what we've got already, Pepper's role in that is absolutely integral. It's like a partnership, we don't view them as a supplier to our business.”
Case study videos
Take a look at some behind the scenes customer stories
Our leadership team
The UK restaurant management market 2021-2033
Pepper HQ operates within the broader restaurant management software market which in the UK is expected to reach a projected revenue of US$ 1,243.6 million by 2033, a compound annual growth rate of 16.6% from 2026 to 2033 Grandview Research.
