Year-round support from a dedicated growth team

More than a tech solution, we’re partners in your journey to hospitality success.

Pepper customer support connected to a customer

Supporting the experts

Trusted by high street hospitality operations managers.

365 days a year

Your business doesn't stop, nor do we. We’re here to help you grow your business no matter the day.

App components being resized by collaborative cursors in Figma.
Ongoing workshops

Learn how to enhance your marketing using insights from customer data


Response within 24 hours for high priority items
"'I have to say that communication from support has been excellent throughout"
Pepper support team headshots

Dedicated support team

Industry experts with over 50+ years in hospitality, working solely to ensure your business grows with PepperOS and QuickPad.

A view from inside one of Rick Stein's 12 restaurants.
"We’ve worked with Pepper for over 5 years now and the only word I can use is exceptional"

David Kirby

IT Innovations Manager

Simple to use. Effortless to setup.

Growth support from a team with decades on both sides of the table


Personal onboarding session

Every hospitality business has unique needs and requirements for its technology.  Our team will guide you through the setup process and ensure you get up and running quickly and smoothly.

An app builder workshop in Figma.
Hospitality people

Dedicated growth team

With decades spent working in (and with) hospitality businesses of all sizes, our growth team ensures you understand your customer data and maximise marketing potential through compelling mobile and web experiences.

Class leading support

Support for every day of the week

We understand that service can’t stop. Our support team are available 365 days a year to help iron out any issues and unlock the most growth from the Pepper platform.

Pepper support portal.

Word on the high street

"The Quickpads are a god saver, speed of service and payments are great"


Bunga Bunga

"One of the huge benefits of the Youngs on tap app is that we can be really reactive, we can use the data that we’ve got on our customers already, personalise something to them and set it up in a matter of hours"

Jenny Alcock

Head of Digital

"We automate feedback requests, send booking reminders and reduce lapsing of guests through automations and by rewarding our loyal and high value guests"

Bex Wilkins

Marketing Director


Questions we’re often asked about our support. If you have more you know where to find us.

How will Pepper support my business after launch?

Support doesn't end at launch - we are here to help every step of the way. Our team provide advice on best practice, help with marketing, operations and ensuring that everything is running as smoothly as possible for your business.

Are there any other helpful resources that you provide?

We regularly update our blog with marketing tips, advice for using your digital solution during busy periods and special holidays, information about the industry and lots more - so feel free to have a read!

What can I do if I have any questions, queries or want to suggest a new product feature?

We welcome all feedback and queries that you may have - please use our support portal or send your Customer Success manager an email.

Try Pepper today

Designed to showcase the power of PepperOS, this interactive demo provides and example of the insights and tools we’re currently providing to 200+ high street brands.