Pepper x Lightspeed: Loyalty, Ordering & Payments From the Till

Pepper and Lightspeed Bring Loyalty, Ordering, and Payments Together, Right From the Till

Pepper, the guest engagement platform powering 200+ high street hospitality brands, today announced a native integration with Lightspeed ePOS. Lightspeed already gives operators sharp visibility of sales, stock and trading. Pepper connects that data to the individual guest: who they are, how often they visit, what they buy and what brings them back.

"Our integration turns POS data from something they review retrospectively into something they can act on directly, so the till becomes the engine of repeat revenue without changing how the team works." - Dominic Rosenfeld, Commercial Director at Pepper

No new workflow. No extra terminal. No juggling three tools that were never built to talk to each other.

Every scan to earn or redeem, and every order placed through Pepper, is linked to basket data and transaction value. POS data stops being something operators review after the fact and becomes something they can act on straight away. They can segment guests by real behaviour, reward them with offers they are likely to respond to, and build journeys that encourage a second visit, reward regulars or win back guests who have drifted away.

What changes for your operation:

• Rewards at the till. Guests earn and redeem in the same Lightspeed flow your staff already runs. No separate app, no manual lookup, no queue slowdown.
• One view of every guest, across every site. For multi-site groups, Pepper recognises the same guest whether they visit a venue near work on Tuesday or a different site at the weekend. Head office can see which sites and loyalty mechanics perform best, drive cross-site visits, fill quieter day parts and identify their most valuable guests across the estate.
• Real reviews routed to Google. Happy guests go public; unhappy ones come to you first, so you can put it right before it ever goes online. All triggered by real transaction and loyalty data, not guesswork.
• One platform, not three bolt-ons. Loyalty, ordering and payments in a single place. Cut vendor sprawl, cut admin, and stop juggling tools that were never built to work together.

"Running a busy hospitality business means every second and every system counts," said Dominic Rosenfeld, Commercial Director at Pepper. "Lightspeed already tells operators what is selling. Our integration turns that POS data from something they review retrospectively into something they can act on directly, so the till becomes the engine of repeat revenue without changing how the team works."

Pepper has spent more than a decade building loyalty tools alongside hospitality operators, with one goal: moving guests from first visit to loyal advocate. Since launching in 2015, Pepper has grown to serve over 120 customers operating 200+ brands across 2,000+ sites, with more than one million active users. The platform powers some of the UK's most recognised hospitality names, including Young's, Itsu, Rick Stein, Tortilla, Prezzo, GDK, Côte, and BEAR.

Operators already running Lightspeed can connect Pepper today. To learn more about the integration, visit lightspeedhq.com/uk/integrations/pepper.

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