Introducing the launch of Pay at table - the fastest way to split and pay - powered by Pepper. Skip the app download and simply scan a QR code; encouraging repeat business and allowing customers to have everything they need to pay the check at their fingertips.
22% of customers do not have the patience to wait for the bill, even if it’s for just 5 or 10 minutes, according to a study conducted by YouGov.
For almost a third of customers, waiting for the bill is the most frustrating part of a meal (we get it!) 36% said that they would not hesitate to complain if they are kept waiting more than 10 minutes to pay their bill. If customer satisfaction is jeopardised, there could be some negative consequences for your restaurant...
Firstly, it’s likely that customers won’t return back to your venue, even if the rest of their experience was great - customers just want to be able to pay quickly and leave once they’re ready, and if they can’t do that, they may choose to go elsewhere.
You can also say goodbye to any extra tips, as it’s been shown that inpatient and frustrated customers will skip on showing their appreciation if they end their meal with a wait.
Whilst 15% will always leave a tip in addition to service charge, 18% admit to always skipping the tip if they are not satisfied.
Skip the frustration and waiting with Pepper’s Pay at table solution
All your customers need is their smartphone; they can scan a QR code to split the bill, pay and leave a tip in as little as 15 seconds.
No more waiting - pay and settle the bill in just a few taps. During this time, your staff can focus on providing the best customer service, which definitely doesn’t go unnoticed. We have seen tips increase by 20% on average when customers use Pepper’s solution to pay.
In an environment where time is precious to both customers and staff, your team won’t have to process payments or deal with large groups wanting to split the bill anymore; and customers can end their meal on a high without disappointment.