Ordering, loyalty and payments in a single hospitality platform
Get a complete view of your hospitality brand and its customers with an integrated platform for payments, ordering, loyalty, and marketing across mobile app and web.
Streamline your operations and harness your customers data
Trusted by high street hospitality operations managers.
Order to table
Enable customers to browse the menu and order and pay in seconds through a mobile or web application
Customer segmentation
Increase your ATV with user groups and audience-specific marketing.
20%
Higher ATV on orders via the app
30%
Increase in visits from customers engaged with Pepper-powered loyalty
Unified loyalty platform
Manage your loyalty programs, discounts and rewards through one platform with powerful analytics and insights.
"I think our relationship with Pepper is one of the best relationships we have with any of our suppliers, and we appreciate the fact that a lot of the suggestions that we have highlighted have been acted upon"
David Lawley
Systems Co-ordinator
Simple to use. Effortless to setup.
Explore how PepperOS empowers the hospitality industry
Mobile ordering and payments for faster table turnover
Download a mobile app or simply scan a QR code. Order to table, or order for takeout. Split the bill, or add a preset tip amount. Your customers choose how they order and pay.
Launch and monitor personalised loyalty and reward programs
Easily design offers and rewards based on buyer behaviour, user insights, and demographic data on your customers. Then track and manage your success through the PepperOS platform.
Capture your customers data to create personalised marketing campaigns
See all of your data on an intuitive platform in real-time and segment your customers into user audiences, then design timely in-app messages and push notifications to reach them at opportune moments.
Everything you need to run a successful high street brand, plus a little on top
PepperOS enables hospitality businesses to efficiently manage operations and gather essential customer data for effective marketing and loyalty campaigns, all within a single platform.
Order to table
Order on your mobile with an app or QR code
Gift card redemption
Open tab ordering
Allergens on menu
Click and collect
Order online and schedule a time for collection
Tipping
Preset tipping amounts for easy payments
Pay at table
Pay via phone with an app or QR code
Product modifiers
Split the bill
Split the bill instantly between a group
Stamps card & Points card
Up to date digital stamp cards and points collection
Surprise & Delight rewards
Loyalty at POS
Double stamps/points
Tier based loyalty
Customisable tiered loyalty programs for your users
Loyalty card in digital wallet
Add a loyalty card to Apple Pay or Google Wallet
App-based loyalty
See loyalty points and rewards from the mobile app
Voucher codes
Web-based loyalty
See points, rewards and offers in a web app
Push notifications
Send timely marketing messages to different users
Analytics and insights
Hyper personalised content
Customer segmentation
Refer a friend
Use referral programs to increase your customer base
Student discounts
Tailored offers and discounts for students and others
Audience specific content
Segment your audience and offer personalised content
Deep linking
Geo-located content and rewards
Offer rewards and discounts based on location
Built by a team who’ve spent 50+ years in hospitality
Word on the high street
"The Pepper solution makes our business more robust, and comes into its own when the sites are at their busiest, taking pressure off our teams"
David Lawley
Systems Co-ordinator
"We automate feedback requests, send booking reminders and reduce lapsing of guests through automations and by rewarding our loyal and high value guests."
Bex Wilkins
Marketing Director
"We’re saving thousands of pounds a month on walkouts, have increased order volumes during our busiest times and average spend is higher when ordering digitally"
Nick Lewis
Operations
FAQs
Questions we’re often asked about PepperOS. If you have more you know where to find us.
Pepper accepts all major debit and credit cards, Apple Pay, Google Pay, AMEX and International cards.
We integrate with your POS (Point of Sale), so that you can receive and manage orders via the POS screen or any connected smart device.
A range of factors can increase spend. Customers spend longer browsing, and may swap into premium products. They are also given opportunities to select add-ons, and customers who were only planning to purchase a drink or a coffee are more likely to buy food, whether at a bar or on-the-go.
Guests can split the bill by amount or by specific items, making it easier than ever to split the bill with friends or family.
Guests can save their card, to make checking out even faster. Pepper, and our payment partners, work to the highest level of security. Our technical team will be happy to talk you through the steps we take to protect customer data and credit card details.
We have years of experience creating bespoke loyalty programs for all kinds of brands. Our team will work with you to identify what your key goals are and guide you through choosing the best loyalty type for your business.
Good news! We can migrate your customers to Pepper and offer them equivalent points balances or rewards. Our team have carried out a number of migrations and will work with you to make it as seamless as possible for customers.
Our stamps and points loyalty can be used in conjunction with each other. For example, customers earn 10 points for every $10 they spend - but they also earn a coffee stamp every time they purchase a hot drink.
Try Pepper today
Designed to showcase the power of PepperOS, this interactive demo provides and example of the insights and tools we’re currently providing to 200+ high street brands.